EBay app replace leaves hundreds of shoppers unable to listing objects

EBay app replace leaves hundreds of shoppers unable to listing objects

SCORES of eBay customers have been unable to listing objects on the secondhand web site after it up to date its app.

The eBay app was up to date on April 7 and any more sure options will not be supported.

Among them are sure enterprise insurance policies, that are the fee, postage and return particulars for patrons.

Business insurance policies are essential as they let a purchaser know the best way to pay the vendor, how lengthy it would take to submit an merchandise, the supply choices they provide and in the event that they settle for returns.

Rather than setting their preferences on these for every itemizing, sellers can create a template which may be utilized to new and current listings.

Among the enterprise insurance policies which were eliminated are the power to set a dealing with time of greater than three days, add a subtitle and use the Gallery Plus function to view bigger images.

But the replace has prompted confusion for sellers, who’ve been left unable to listing objects utilizing the eBay app.

Sellers have mentioned that once they attempt to submit an merchandise they’re met with the message “full your itemizing on an internet browser to use your corporation insurance policies”.

Several have taken to the eBay neighborhood discussion board to voice their confusion.

One vendor mentioned: “I’m wondering if anybody else has encountered this… I’m on the eBay iPhone (iOS) app, and I discover a itemizing that I need to use to ‘promote one like this’.

“When I click on on the button that claims ‘promote one like this,’, I get the next message on my cellphone:

‘Complete your itemizing on an internet browser to use your corporation insurance policies.’

“I’m capable of full the itemizing on an internet browser window that opens on my cellphone.

“Up till now, I’ve been in a position to do that utilizing the app, with none redirection to a browser.

“This is now taking place, no matter what kind of change I need to make to any current itemizing.”

Another person mentioned: “Why received’t the app allow me to listing… Keep getting a display telling me to finish my itemizing on an internet browser.”

The subject could possibly be associated to adjustments to Simple Delivery delivery, which got here into pressure from April 7.

An eBay spokesperson mentioned: “Users impacted by this modification will nonetheless be capable to use enterprise insurance policies when itemizing via their net browser, but when they would like to listing utilizing the app, they’ll disable enterprise insurance policies in My eBay. 

“The insurance policies set on their current listings won’t be affected. We anticipate this to impression a minority of customers.”

What ought to I do if I’m affected?

If you might be affected then report the difficulty to eBay in your desktop by clicking the query mark icon within the decrease proper of the web page.

You also can report it by shaking your cellphone whereas utilizing the eBay app.

When contacting buyer assist you must quote the reference ALERT15875.

You might be able to disable your current enterprise insurance policies in My eBay.

To do that, first hover over the My eBay part within the higher proper of the display.

Click abstract, then the Account tab.

Next scroll down till you see Business Policies on the left below the Selling part.

Click on Business Policies, then decide out on the far proper.

Click decide out for now and comply with any steps supplied by eBay.

What different adjustments has eBay made?

Ebay has made an enormous replace to its supply choices which can have an effect on patrons and sellers.

Private sellers can now solely listing objects on eBay utilizing Simple Delivery.

The service was additionally utilized to eligible listings from April 7.

The change might make it tougher for sellers to decide on which courier they need to ship objects to their purchaser.

Ebay mentioned the service can be an “all-in-one supply answer” that may take away problem and save clients cash.

It mentioned sellers will save 20% on postage prices on account of aggressive charges with couriers corresponding to Royal Mail and Evri.

It additionally mentioned the change will pace up the fee course of, which can imply sellers obtain their revenue sooner.

The change signifies that when itemizing an merchandise, eBay will advocate the scale and weight of it.

The vendor should then verify this info is appropriate earlier than they’ll submit it.

Once the merchandise is offered the vendor will get a QR code and pay as you go print label.

The vendor then must take the merchandise to their nearest courier location or can ebook a house assortment.

But sellers have mentioned they might want to journey additional to drop objects at courier factors, which can complicate the method.

Meanwhile, some sellers have mentioned that the Post Office wouldn’t settle for parcels with Simple Delivery postage labels.

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April 16, 2025 at 03:53PM